Private Sessions
Cancel or reschedule up to 24 hours before: full refund or new slot.
Less than 24 hours: no refund, except extreme circumstances.
No-shows: no refund.
If I cancel: you receive a full refund or reschedule.
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Group Events & Courses
Cancel up to 7 days before: full refund.
Cancel within 7 days: 50% refund.
Cancel within 24 hours or after start: no refund, except extreme circumstances.
If I cancel: full refund or reschedule.
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Company / Corporate Services
Cancel up to 14 days before: no charge.
Cancel within 14–7 days: 50% of the fee charged.
Cancel within 7 days: full fee charged.
If I cancel: no fee, and we will reschedule where possible.